Help Desk

Why do I continue getting FFL reminder emails when I ordered from you in the past?

You may get an automated message within the first 24 hours saying we need a copy of your local gun dealer's FFL (Federal Firearms License). Within 24 hours of placing your order our team locates previous paperwork and moves your order to fulfillment and the messages stop.

 

Our low prices are a result of shipping from multiple wholesale warehouses and shopping for the best price, which is often below cost. Competing warehouses may or may not have your FFL on file. In cases where a particular warehouse doesn't have your FFL on file, we are required by the ATF to obtain your gun dealer's FFL. Although we have staff dedicated to retrieving such paperwork from your dealer, your involvement greatly expedites the process. If you continue getting these reminder messages please have your gun dealer email their FFL along with your name and order number to FFL@GUNSTUFF.TV

 

Gun dealers are busy folk, and sometimes it takes a couple of days to get those licenses from them. Please be patient with our daily emails, and reach out to your gun dealer for help. Don't blame your gun dealer or GunStuff®, blame the ATF for their archaic system.