Terms and Conditions

Acceptance

Before you can purchase any product on this site you have to check a checkbox signifying that you have read these terms and conditions and that you accept and agree to them. These terms and conditions outline the agreement between GunStuff and you, the buyer.

Payment Options

Visa, Mastercard, Discover, or American Express credit or debit cards are accepted with no surcharge through our website shopping cart. You must be at least 21 years of age to order from our website. Your shipping address must match the address for your credit card.

Order Verification and Clarification

GunStuff has real humans here fulfilling your orders, not robots, and humans have questions. We may reach out to you regarding your shipping address or other questions about your order. Failure to respond to our email or phone call may result in delaying or cancelling your order, so please respond promptly to our questions. We take your security seriously. Our security team monitors transactions for indicators that predict fraud. GunStuff reserves the right to cancel and refund any order for any reason at any time. In that case you will be informed and your credit will appear on your credit card statement in 3-5 business days.

Purchasing Firearms

All firearms sales are final. NO RETURNS. Firearms can be purchased on this site but can only be shipped to a Federal Firearms License holder (FFL). Once you place your order, find a local FFL holder here. Reply to your order confirmation email and send us the contact information of the FFL holder you chose. You will be responsible for any nominal charges that the local FFL holder may charge you for this service.

Shipping & Delivery

GunStuff ships to continental USA and Canada only. Firearms ship for free. Flat rate shipping of $10.95 per order applies to other products. Shipping rates are for lower 48 states. For shipments to AK and HI customers will be billed the actual freight.

Your order is shipped within 1-2 business days for accessories and may run 3-4 business days for firearms. In the unlikely event an item is out of stock, we will contact you immediately by email or telephone. Products will not be shipped to localities where prohibited by local laws. GunStuff is not responsible for damage caused by carriers. UPS or other carrier will cover damages caused during shipment. Please be sure all address information is correct and complete. If a package is returned to us because of incorrect mailing information, the fee and any further shipping charges will be charged to your account.

Legal Notices & Restrictions

You must be 21 years of age to order from this website. Your shipping address must match the address for your credit card. Shipping available only to destinations within the U.S. Products will not be shipped to localities where prohibited by local laws. If you attempt to purchase FFL products or other products that are prohibited in your locality, your order will NOT be shipped and your money WILL be refunded. It is up to each customer to know the laws in their municipality. If you are in doubt about the legality of any product on this web site in your jurisdiction, please contact The Bureau of Alchohol, Tobacco, Firearms, and Explosives (ATF).

Warranties

GunStuff carries over 700 brands and over 40,000 active SKUs and in no way can warrant any products for any purpose. Our responsibility ends at delivering genuine products from reputable manufacturers to our customers. All warranty work or service is the responsibility of the manufacturer of the product purchased. Read your owner’s manual and refer to your manufacturer’s web site for warranty service.

Return Policy

GunStuff accepts some unopened products in original packaging and condition for up to 10 days from the ship date. All products may be assessed a 25% restocking fee unless the return is the result of an error made by GunStuff or one of its suppliers. We will not accept return or issue credit for the following items, including but not limited to:

  • Firearms
  • Body Armor
  • Defense/Pepper Spray
  • Undergarments (including but not limited to: underwear, socks, t-shirts, base layers)
  • Batteries
  • Gloves
  • Personal Communications Products (Including Code Red Headsets Products)
  • Headwear
  • All PDU Apparel (Professional Dress Uniform)
  • Firearms Component Kits and Parts
  • Ammunition
  • Opened packages or packages showing evidence of tampering
  • Product not in original packaging, including case pack goods
  • Forensic testing supplies, equipment or drug and or alcohol testing kits
  • First aid or trauma treatment products
  • Worn products
  • Any special order products (including but not limited to): specific apparel fits, vehicular modification or customization products, special sidearm holsters or carriers, any apparel with custom embellishment, any hard goods requiring special embellishment, any product purchased for fulfillment of agency purchase order.

For approved RMA products GunStuff may issue a full refund, account credit, or exchange, but only with pre-authorization. Contact us directly before returning anything. Shipping costs incurred while delivering the product to customer will be deducted from the customer refund (credit).

Accuracy of Website and Notifications

Pricing, availability, and product descriptions on our website are as accurate as possible, but we cannot guarantee that all information is without error. Pricing may be subject to change. We will contact you immediately if there are any problems with your order.

After you place your order, you will automatically receive an email that confirms we received your order. You can print that email for your records. A second email will let you know when to expect your order. You can also verify the status of your order by logging in to your account on our website. A third email inviting you to review your product purchase may be sent to you 10 days after your order has been completed. Your review is voluntary but you will be able to receive a discount off of future orders if you do so.