PLEASE NOTE: Due to the Wuhan coronavirus rush we are running an estimated 10-12 days behind our normal schedule. Our system is an automated system. Our inventory is 99% accurate at the time you place your order. Your order then goes into a queue and is shipped out in the order received. This truly unprecedented rush will result in delays, not cancellations.
#1 Question: I haven’t heard anything since I placed the order. What is going on?
Check your spam folder.
#2 Question: When will my order ship?
When you checked out you had to agree to our Terms and Conditions. That’s where you find the answer to this question.
What do your order statuses mean?
- Processing: We received your order and are working on it.
- Pending Payment: Your payment did not go through.
- FFL: We are waiting on FFL documentation from the gun store where you want it shipped.
- Fulfillment: Your purchase is being picked and shipped by our robotic system. Cannot cancel or make changes in this status.
- Firearm Awaiting Shipment: We have your FFL and the firearm will be shipped soon.
- Awaiting Shipment: For non-firearms awaiting shipment.
- Completed: Your order has shipped. Check your email (and spam folders) for tracking information.
- Refunded: Your order has been refunded.
- Backordered: Normally we don’t allow backorders. But if we do, your item has been backordered and we are waiting on stock.
- Flagged: This status reflects that we are working on some issue, normally tracking a shipment that went awry.
Can you notify me when product becomes in stock?
Find the product you want, and join the waitlist for each product found on each product page. When product becomes available you will receive an email.
Can GunStuff ship to Canada?
No, we are not authorized to ship outside of the US.
My tracking number doesn’t work
UPS tracking numbers start with 1Z, if you don’t have a Z try checking Fedex or USPS.
My credit card won’t go through
For security we only ship to the billing address of your credit card. If you still have problems contact customer service at 1.833.GUNSTUFF.
My product doesn’t work
Products under purchased on GUNSTUFF are warranted only by the manufacturer. Please refer to the Terms and Conditions you agreed to when you purchased your product.
My product says ‘Available on Backorder.’ What does this mean?
It means we are out of stock. It may also say “Can be Backordered” in the case we have some inventory but expect to be sold out quickly. Normally we don’t allow backorders, but in some cases we will.
There are two types of backorders: ammo & accessories, and firearms. Ammo and accessories may be out of stock only momentarily and we will fill those orders in a week or so when stock is replenished. Firearms are different: it may take 3-4 weeks or even longer for some hard-to-find firearms.
Some firearms are in such short supply that ordering them can take much longer. This can happen when a firearm is just released and can last up to a year while the manufacturer tries to meet demand. For some firearms the manufacturer never seems to catch up to demand.
Only those who are willing to place an backorder and wait will ever see those firearms. They will rarely be in inventory anywhere. If you place a backorder you will be first in line when supply arrives. In some cases this may be your only opportunity to purchase these firearms. If you aren’t willing to wait, don’t place the order.
If you place an order for such a product, please realize that we receive no notice as to when manufacturers will ship. You can use our contact form for intermittent updates and we will tell you what number you are on the list. If you decide later for some reason you want to cancel, use our contact form to tell us and we will refund your money immediately. We won’t have any trouble selling your firearm, it will simply go to the next guy in line.
What guns are legal in my state?
For California, put “CA Compliant” into the search bar and you will get a partial list of CA Compliant weapons. Here is a link the to the official CA roster of handguns. Here is link to Massachusetts official roster.
Where can I watch your TV show?
Where is this LIVE broadcast Thursdays at 2PM EDT I hear about?
Like GunStuff on Facebook, follow us on Twitter and it will show up in your feed. Each Thursday we announce contest winners, discuss #2A issues, new products, and interview guests.
Can you actually ship ammo to me directly?
Yes, in most cases. With the exception of some states, there are few if any legal restrictions to shipping ammo. We deliver in boxes that look like just any other product to discourage targeted porch theft. The states we do not ship ammo to are: California, Connecticut, District of Columbia, Illinois, Massachusetts, New Jersey, and New York. Learn more at: https://lawcenter.giffords.org/gun-laws/state-law/50-state-summaries/ammunition-regulation-state-by-state/
I want to purchase a firearm. How do ship it to me?
All firearms must be shipped to a federal firearms licensee-FFL (local gun dealer, gun shop, shooting range, etc.) You make arrangements with them to pick it up, usually for a small fee ($25-$50). They perform a background check to make sure you are not a felon and are allowed to purchase a firearm. Find a local FFL holder here and follow the instructions on that page.
How can I find out about the special sales you run weekly?
Sign up on our mailing list at the bottom of this and every page on the site.
How do I opt out of your email blasts?
Simply hit the Unsubscribe button at the bottom of one of our emails.